April 2019

Apr 01, 2019

by Kit Welchlin, M.A., CSP

Everybody talks about delivering great customer service.  But do we really deliver exceptional customer service?  Keep in mind, our customers are not just comparing us to our competition, they’re comparing us to everybody.  When it comes to customer service, we either exceed the expectations of our customers, or we don’t.  There are several points of encounter where we can improve the customer’s experience.  These check questions will help us identify opportunities.